BVBX Privacy Policy – Data Protection for Malaysian Users

1. Information We Collect

BVBX collects various types of personal information to enable us to provide a quality, secure, and responsible service to every member. The information collected includes:

• Identity Information: Full name, date of birth, identification number (MyKad) or passport, and residential address in Malaysia.
• Contact Information: Active email address, Malaysian mobile number, and the username chosen during registration.
• Financial Information: Details relating to the payment methods you use, such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX accounts via Maybank2u or CIMB Clicks. We do not store your full bank card number or PIN.
• Usage Information: Betting activity records, transaction history in Malaysian Ringgit (RM), login logs, and game preferences including slots, Live Casino, Malaysia Super League or EPL football betting, badminton, cricket, and e-sports.
• Technical Information: IP address, web browser type, device operating system, cookie data, and access timestamps on the BVBX platform.

2. How We Use Your Information

All information collected by BVBX is used responsibly for the following purposes:

• Processing account registrations, verifying member identities, and confirming eligibility to use the platform in accordance with the BVBX Privacy Policy.
• Processing deposits and withdrawals in Malaysian Ringgit (RM) through supported payment methods, securely and efficiently.
• Providing responsive customer support and resolving member enquiries or complaints more effectively.
• Sending important account notifications, bonus promotions, special offers, and platform updates via email or SMS.
• Conducting internal analysis to enhance the user experience, improve platform security, and develop new features.
• Fulfil legal obligations including Anti-Money Laundering (AML) requirements and mandatory Know Your Customer (KYC) requirements.
• Detecting and preventing fraud, unauthorised access, and misuse of the BVBX platform.

3. Legal Basis for Data Processing

BVBX processes your personal data on valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Consent: You provided explicit consent when registering your BVBX account for us to process your personal data.
• Contract Performance: Processing is necessary to fulfill our contractual obligations to you as a member, including payment processing and service delivery.
• Legitimate Interests: We process certain data on the basis of BVBX's legitimate interests in preventing fraud, ensuring platform security, and conducting responsible business operations.
• Legal Obligation: Certain data processing is mandatory for us to comply with applicable Malaysian laws.

4. Sharing Information With Third Parties

BVBX respects member privacy and does not share your personal information arbitrarily. Data sharing only occurs in the following limited situations:

• Trusted Service Providers: Payment processing companies, technology infrastructure providers, and business partners who assist us in operating the BVBX platform. They are bound by strict confidentiality agreements and may only use your data for purposes we have specified.
• Legal Requirements: Where required by Malaysian law, court order, or a request from a competent authority such as law enforcement or a relevant regulatory body.
• Protection of BVBX Rights: In cases where disclosure is necessary to protect the legal rights, property, or safety of BVBX, other members, or the public from fraud and unlawful activity.
• Business Transfer: Should BVBX be involved in any merger, acquisition, or asset sale, user data may be transferred as part of that transaction with equivalent privacy protections in place.

BVBX never sell members' personal data to advertisers, data brokers, or any third party for commercial purposes.

5. Use of Cookies & Tracking Technologies

The BVBX platform uses cookies and similar tracking technologies to enhance the user experience. The following types of cookies are used:

• Essential Cookies: Required for core platform functions such as login, session authentication, and account security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymised data on how you use the BVBX platform to help us identify technical issues and improve site performance.
• Functional Cookies: Storing your preferences such as language, display settings, and game choices to deliver a more personalised experience.
• Analytical Cookies: Helps us understand aggregated platform usage patterns for continuous improvement purposes.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect certain functions of the BVBX platform.

6. Data Retention Period

BVBX retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required under Malaysian law:

• Active account data will be retained for as long as your account remains active on the BVBX platform.
• Following account closure, transaction and financial data will be retained for a minimum period of seven (7) years to comply with Malaysian legal and accounting requirements.
• Communication logs with the support team will be retained for two (2) years following final resolution, for reference and service improvement purposes.
• Anonymised analytical data may be retained for a longer period for research and platform development purposes.

7. Your Rights as a Data Subject

As a BVBX member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we update or correct any information that is inaccurate or out of date.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: You may withdraw your consent to any consent-based processing at any time without affecting the validity of processing carried out prior to withdrawal.

To exercise any of the rights above, please contact the BVBX Privacy Policy team by email at support@bvbx.best. We will process your request within thirty (30) business days.

8. Data Security & Protection Measures

BVBX takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information:

• SSL/TLS encryption protocols applied to all data transfers between your device and BVBX servers.
• Strict access controls ensure that only authorised personnel can access member personal data for legitimate purposes.
• Continuous system monitoring to detect and respond to cybersecurity threats promptly.
• Regular data backup procedures to ensure service continuity and protection against data loss.
• Ongoing privacy awareness and information security training for all BVBX staff who handle user data.

While we take all reasonable precautions, no digital system is entirely risk-free. In the event of a data breach, BVBX will notify the relevant authorities and affected members in accordance with legal requirements.

9. Children's Privacy

The BVBX platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. Should we discover that a child's data has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who become aware that their child has registered an account on BVBX are requested to contact us immediately at support@bvbx.best.

10. Links to Third-Party Sites

The BVBX platform may from time to time contain links to third-party websites or services. Please note that this BVBX Privacy Policy applies solely to our platform. BVBX is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of each third-party website you visit separately.

11. Amendments to the Privacy Policy

BVBX reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, technology, legal requirements, or other relevant factors. Any material changes will be communicated to members via their registered email or through a prominent notice on the BVBX platform before the changes take effect. The "Last Updated" date at the bottom of this page will reflect the most current version of the Privacy Policy. Your continued use of the BVBX platform after the effective date of any such changes constitutes your acceptance of the amended Privacy Policy.

12. Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this BVBX Privacy Policy, how we handle your personal data, or wish to exercise any of your rights as a data subject, please contact us:

• Official Email: support@bvbx.best
• Response Time: We aim to respond to all privacy-related enquiries within three (3) to five (5) business days.
• Language: You are welcome to contact us in either Bahasa Malaysia or English.

Last Updated: January 2026